Privacy policy

Introduction
Welcome to Alabalak! We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Alabalak Delivery App ("App").

Information We Collect
1. Personal Information
When you create an account or place an order, we may collect the following personal information:

Name
Email address
Phone number
Delivery address
Payment information (credit/debit card details, payment service providers)
2. Device Information
We may collect information about the device you use to access our App, including:

Device type
Operating system
Unique device identifiers
Mobile network information
3. Usage Data
We collect information on how you interact with our App, such as:

Pages viewed
Features used
Time and date of access
Order history
Clickstream data
4. Location Information
With your permission, we may collect precise location data to enhance delivery accuracy and user experience.

How We Use Your Information
1. To Provide Services
Process and deliver your orders
Communicate with you regarding your orders and account
Provide customer support
2. To Improve Our Services
Analyze usage trends to enhance user experience
Develop new features and services
Personalize content and recommendations
3. Marketing and Promotions
Send promotional materials and updates about our services
Conduct surveys and gather feedback
4. Legal Compliance
Comply with legal obligations and protect against legal claims
How We Share Your Information
1. With Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, order delivery, and customer support.

2. For Legal Reasons
We may disclose your information if required by law or in response to valid legal requests, such as subpoenas or court orders.

3. Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new ownership.

Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

Your Rights
1. Access and Correction
You have the right to access and update your personal information by logging into your account.

2. Deletion
You can request the deletion of your personal information by contacting our customer support.

3. Opt-Out
You can opt out of receiving promotional communications by following the unsubscribe instructions in the communications or updating your preferences in the App settings.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our App and updating the effective date. Your continued use of the App after the changes take effect constitutes your acceptance of the revised Privacy Policy.

Email: support@alabalak.com